This website (“this Website”) is operated by E-Buy Global Limited, a Hong Kong incorporated company. Please read these terms of use (“this Terms of Use”) carefully before using this Website and the services offered by E-Buy Global Limited and its affiliated companies (together, “Buyandship”).
These terms and conditions are governed by the laws of Hong Kong.
Buyandship will not be held responsible if the products are defected or has violate the Intellectual property right as Buyandship is not the selling agent. Buyandship is not responsible for the quantity or quality of the products inside the parcel, or any lost or damage caused by the defective or inadequate packaging. Buyandship will not be responsible for anything happened to the parcel before it arrives at our warehouse included but not limited to any loss incurred due to the undeliverable, delay or damage of the parcel by other delivery agent. Buyandship will only be responsible for any lost or damage to the parcel that is proven to have happened after our warehouse has received the parcel and during our delivery.
In respect of dispute management, refunds, cancellations, and customer support, E-Buy Global Limited shall be the responsible contracting party under this Terms of Use.
For all information and details concerning lost or damaged shipments, please refer to our Parcel Insurance Policy.
Except as described in our Parcel Insurance Policy, Buyandship does not offer any refunds or cancellations. Any parcels that remain undeclared or unclaimed for more than 30 days from our receipt will be considered abandoned. Buyandship will not offer any refunds on abandoned parcels or parcels that contain prohibited items.
- Buyandship will not be able to deliver the following items:
- Goods that are classified as hazardous material, non-approved * dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods), DOT (U.S. Department of Transport), USPS (United States Postal Service), UPU (Universal Postal Union) and any applicable government department or other relevant organization;
- Hazardous goods;
- Any goods that are prohibited or restricted, in particular any export, import or customs law provisions of the countries, states or region of origin, destination or transit;
- Any goods listed in the operator restrictions;
- Any goods Buyandship considered as inappropriate.
Buyandship has the right to open the parcel and inspect the products, however, Buyandship do not have the obligation to examine the products. The examination result has no guarantee to the quality and authenticity of the products, or whether or not the products violate a statutory or authorities’ prohibition, in particular the law provisions of the countries of the origin, destination or transit.
Buyandship can inform the police, custom or any related law enforcement if during the examination, we suspect the content may violate a statutory or authorities’ prohibition, in particular the law provisions of the countries of the origin, destination or transit.
Buyandship will not be responsible for any loss incurred due to the examination. Buyandship will discontinue the service and can discard the products if we discovered the products are prohibited items.
Buyandship will only examine the content of parcel, and under the following circumstances, may alter the packaging, delay the shipment, refuse service or not shipping out the parcel until the client provide us with a declaration or deposit:
- The parcel may contain prohibited items;
- The products may be damaged;
- The products may be damaged due to oversize packaging;
- No receipt or the receipt is doubtful;
- The content of the parcel is different from the declaration or the value is doubtful;
- The actual value of the parcel is lower than half of the shipment fee;
- The weight per waybill is over 300lbs;
- The average volume weight to actual weight is more than 5.
Buyandship can temporarily suspend or terminate the service provided to you without further notice, including but not limited to the service provided to you in accordance with your phone number, email address or IP address.
By using the service provided by Buyandship, you hereby agreed that Buyandship shall not be responsible for the lost, damage, delay, wrongly delivered, undelivered of the parcel or providing inaccurate information or unable to provide information if it occurred due to include but not limited to the following situations, and will not adjust, refund or offer any compensation. Buyandship shall not be responsible for any direct, indirect or collateral loss incurred, include but not limited to loss of income, profit, market or opportunity.
By using the service provided by Buyandship, you are signifying to agree that Buyandship will not be responsible for the loss (include but not limited to loss of income, profit, market or opportunity), lost, delay, undelivered incurred include but not limited to the following circumstances:
- The negligent of yours or a third party’s – violation of the terms and conditions;
- Undelivered due to invalid information provided during registration;
- Undelivered due to invalid or missing tracking number;
- The parcel contains prohibited goods;
- Undelivered due to alternative instruction given by you, sender or receiver, in verbal or written form;
- Any lost or damage to the contents when the parcel is sealed and the packaging has no significant damage and the receiver has not filed a written claim regarding the damage of the packaging;
- Delay caused by not confirming and paying the tax and duty on time;
- Loss due to invalid tracking number, no entry record, missing or wrongly sent item;
- Additional fee for multiple deliveries due to invalid or incomplete address and/or unable to contact the receiver.
“Force Majeure” -Buyandship shall not be responsible for any delay or undelivered due to natural disaster e.g. earthquake, cyclone, storm, flood, fog or incident that is not within Buyandship’s control e.g. war, plane crash or embargo, riot or civil commotion, industrial action.
Buyandship shall not be held responsible if the problem was caused by you or a third party, including but not limited to violation of the law of the origin, destination or transit country or region, the parcel contains prohibited goods, providing incorrect information regarding the parcel, parcel held in custom, invalid delivery address, parcel denied by receiver, the value or content of the parcel is suspected to be different from the declaration, the weight of the parcel is suspicion, any violate of our terms and conditions, or any other conditions where Buyandship felt the need to temporarily or permanently suspend the service.
Natural disaster: including but not limited to earthquake, tornado, storm, flood, fire, plaque, fog, snow, frost or geological disasters;
Buyandship will not be responsible for any loss incurred under unforeseeable circumstances include but not limited to natural disaster, strike, disturbance, riot, war or termination or disruption of communication or transportation or mechanical malfunction that is not within the control of Buyandship
Negligence by custom, carrier company or government authority, include but not limited to custom refusal, transit delay due to custom, flaw, imperfection of the content, damages not incurred during Lost of digital data or image on films
Buyandship will arrange the delivery in a reasonable manner under any uncontrollable circumstance, however Buyandship does not have the duty to inform you;
Buyandship will arrange delivery in a reasonable manner, however Buyandship will not be responsible for any delay.
If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.